Terms & Conditions

In General

This website (trunkdesign.com.au) is owned and operated by Trunk Design House. Throughout the site, the terms “we”, “us” and “our” refer to trunkdesign.com.au. Trunk Design House offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By placing an order with us, you are agreeing to accept these Terms and Conditions.

Please note, we may update or modify these Terms and Conditions at any time, and it is the responsibility of the customer to check these Terms and Conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, please do not use this website.

If you have any queries relating to our terms and conditions, please contact us before placing an order.

Third Party Content

This website contains information from, or hyperlinks to, websites operated by third-parties. Trunk Design House provides such information and hyperlinks for your convenience only, but is not responsible for and does not endorse the content of any such information or website.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found here. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Prohibitions

You agree to use our web site for lawful purposes only. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence and trunkdesign.com.au will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of trunkdesign.com.au or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by trunkdesign.com.au and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Images may be shared on social media platforms, provided that they link back to trunkdesign.com.au  We reserve the right to ask that any trunkdesign.com.au owned content be removed from any site without question or delay.

Accuracy and Timeliness of Information

All information provided on trunkdesign.com.au is provided in good faith. We derive the information on our website from sources which we believe to be accurate, complete and current at the date of publication. We nevertheless reserve the right to correct any errors or update this information at any time, without prior notice. You accept that any information provided by us is general information and is not in the nature of advice. In addition, we do not make any representations or warranties that the information we provide on this web site is reliable, accurate or complete or that your access to that information will be uninterrupted, timely or secure.

We are not liable for any loss resulting from any action taken or reliance made by you on any information or material posted by us on this website. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products and Services

Certain products or services may be available exclusively online through trunkdesign.com.au. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Terms and Conditions of Sale

The following terms and conditions of sale (‘Conditions’) apply to the supply of goods or services (‘Products’) by trunkdesign.com.au to you, including all transactions for the purchase of Products through this website. By placing an order you are offering to purchase a product on and subject to the following terms and conditions.

(a) Ordering and Our Contract

In order to contract with trunkdesign.com.au you must be over 18 years of age. Your completion of the checkout form on this web site will constitute a guarantee by you to purchase the Products. Any adjustments are subject to our acceptance. Any purchases under these Conditions must be placed via the forms provided on this web site and must specify information requested including, without limitation; quantity and description of the Products; full street address to which the Products are to be delivered; and correct contact information including phone number and email address. You must provide all information requested before we process the purchase.

You will receive a receipt via email acknowledging your purchase immediately after successful payment has been processed. No contract for the sale of any product will exist between you and trunkdesign.com.au until we accept your order by dispatching the product to you. A confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method and cost (including GST and Shipping). Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

We reserve the right to accept or reject an order for any reason including without limitation, unavailability of product; an error in the price, image or the product description; or error in your order. Orders are deemed received by trunkdesign.com.au at the time of successful transmission of the order, and you will thereafter be unable to cancel the order. Orders are deemed accepted by trunkdesign.com.au upon trunkdesign.com.au acknowledging such order or failing to reject such order within 14 days. We accept orders from within Australia and Internationally.

(b) Pricing and Availability

The prices quoted on this website include Australian GST (where applicable).  trunkdesign.com.au may vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full.

Whilst we try to ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All orders are subject to acceptance and product availability. At the time of placing your order, all of the items in it are in stock according to our stock inventory system. Items marked as ‘pre-order’ are excepted, as are certain items that are shipped directly from the manufacturer to you. In the case of one of more items being ‘out of stock’, you will be refunded for the item(s) and any remaining items will be shipped to you.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

(c) Payment

trunkdesign.com.au uses PayPal to process credit card payments online. PayPal is the trusted leader in online payments, enabling buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

trunkdesign.com.au will dispatch your order once payment is received. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Shipping Charges

Shipping and processing charges are intended to compensate trunkdesign.com.au for the cost of processing your order, handling and packing the products you purchase and delivering them to you through Australia Post. Full details of our current charges can be found on our Customer Service page, which forms part of these Terms and Conditions. Large or bulky shipments may not be subject to our standard shipping charges. In these instances, we will contact you with a shipping quote before dispatch of your order.

Shipping and Delivery

Goods are shipped from our warehouse in Blaxland, NSW. We aim to dispatch your order within 2 business days of receiving it. Please allow longer during peak times and sales. You will receive an email from us when we ship your order. We do not guarantee delivery times. Items that are marked as ‘pre-order’ will be shipped when stock is received into our warehouse. Orders containing pre-order items will be delivered in one shipment when the pre-order item is available.

Your order will be delivered through Australia Post (Parcel Post). The delivery time to your destination will vary according to your postcode. Full details can be found at auspost.com.au  A signature is required for delivery. If no-one is available to sign for your parcel, Australia Post should leave a card advising you of your pick-up options.

Return Policy

You are welcome to return any of our items within 7 days of receipt if you change your mind, or have no use for the item. Please package up your item securely and ship it by registered post or courier to Trunk Design House, 4 North Circle, Blaxland NSW, 2774, with a copy of your invoice and an explanatory note. Items must reach us in new condition, in their original packaging, with labels intact. Appropriate care must be taken when mailing items back to us. We will not be held responsible for items lost or damaged in transit.

We will send you a store credit for the cost of the item. If you received free shipping on your item, the cost of shipping the item to you will be deducted from your credit amount. If you have purchased items on clearance or at a sale price, no refunds will be given if you have simply changed your mind or have no use for the item.

If you believe your item is faulty please contact us for advice. We will repair, replace or refund items that are considered faulty, according to our requirement by law. For further information regarding returns please read our Customer Service page, which forms part of these terms and conditions.

We will be happy to honour our obligations under the Australian Consumer Law for any products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error.

We reserve the right to modify this policy at any time, so please review the page frequently to be aware of any updates.

Changes and Cancellations

Orders once placed via trunkdesign.com.au website are considered final. Should you wish to add an item after placing your order and before it is shipped please contact us as soon as possible. Please note that we may not be able to refund your order should you wish to cancel or change it, however a store credit may be offered for future use.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law trunkdesign.com.au and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect trunkdesign.com.au‘s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with trunkdesign.com.au and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to trunkdesign.com.au.

Indemnity

You agree to indemnify, defend and hold harmless trunkdesign.com.au, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and trunkdesign.com.au. Any waiver of any provision of the Terms and Conditions will be effective only if in writing and signed by a Director of trunkdesign.com.au.

Governing Law

trunkdesign.com.au operates from New South Wales, Australia. These terms and conditions are governed by the laws in force in the state of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.

Contact Information

Questions about the Terms and Conditions should be sent to us at trnkdsgn@gmail.com.