FAQ

FAQ - Products

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We love to celebrate Australian made products and will endeavour to highlight whether they are ‘Australian Made’ or ‘Australian Designed’. We are constantly on the hunt for great new local design. We also stock unique products manufactured overseas.

Trunk Design aims to introduce you to the best products from Australia and beyond. We’ll either point you in the right direction to buy products direct from the makers, or we make the products available to purchase directly from us on this site. We are stocking an ever-increasing range of items, so check back regularly for new products.

FAQ - Ordering

Orders should be placed via the checkout form on this web site, including required information including quantity and description of the products; name and full street address to which the products are to be delivered; and correct contact information including phone number and email address. You must provide all information requested before we process the purchase. Please see our Terms and Conditions for more information.

trunkdesign.com.au uses PayPal to process credit card payments online. PayPal is the trusted leader in online payments, enabling buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

FAQ - Shipping

We charge a flat rate of $10 for orders under $100, for deliveries within Australia. For international deliveries, please contact us before you order to receive a shipping quote. We offer free delivery within Australia for orders over $100.

Shipping and processing charges are intended to compensate us for the cost of processing your order, handling and packing the products you purchase and delivering them to you through Australia Post. Large or bulky shipments may not be subject to our standard shipping charges. In these instances, we will contact you with a shipping quote before dispatch of your order.

Yes, delivery within Australia for orders over $150 is free!

Goods are shipped from our warehouse in Blaxland, NSW. We aim to dispatch your order within 2 business days or receiving it. You will receive an email from us when we ship your order. Your order will be delivered through Australia Post (Parcel Post). The delivery time to your destination will vary according to your postcode (usually between 2-7 days). Full details can be found at auspost.com.au

A signature is required for delivery. If no-one is available to sign for your parcel, Australia Post should leave a card advising you of your pick-up options.

FAQ - Returns and Exchanges

You are welcome to return any of our items within 7 days of receipt if you change your mind, or have no use for the item. Please package up your item securely and ship it by registered post or courier to Trunk Design House, 4 North Circle, Blaxland NSW, 2774, with a copy of your invoice and an explanatory note. Items must reach us in new condition, in their original packaging, with labels intact. Appropriate care must be taken when mailing items back to us. We will not be held responsible for items lost or damaged in transit. We will send you a store credit for the cost of the item. If you received free shipping on your item, the cost of shipping the item to you will be deducted from your credit amount. If you have purchased items on clearance or at a sale price, no refunds will be given if you have simply changed your mind or have no use for the item.

If you believe your item is faulty please contact us for advice. We will repair, replace or refund items that are considered faulty.

We will be happy to honour our obligations under the Australian Consumer Law for any products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error.

Orders once placed via our website they are considered final. Should you wish to add an item after placing your order and before it is shipped please contact us as soon as possible. Please note that we may not be able to refund your order should you wish to cancel or change it, however a store credit may be offered for future use.